Privacy Policy

Last updated: 9 August 2026

Sparrow & Jack respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Sparrow & Jack collects, uses, stores and shares personal information when you visit our website, shop with us, book a workshop or event, join our mailing list, contact us or otherwise interact with our business.

This policy applies to information collected through sparrowandjack.com, our physical store, workshops and events, and other interactions with Sparrow & Jack.

Who We Are

Sparrow & Jack
541 High Street
Northcote VIC 3070
Australia

Email: info@sparrowandjack.com

In this policy, “Sparrow & Jack”, “we”, “us” and “our” refer to the business operating Sparrow & Jack.

What Personal Information We Collect

The information we collect depends on how you interact with us.

We may collect information including:

• your name
• email address
• telephone number
• billing and delivery address
• order and purchase information
• workshop or event booking information
• account details where you create an online account
• correspondence you send to us
• information you provide when making an enquiry
• marketing preferences
• information relating to returns, exchanges or refunds
• information required to process Click & Collect orders
• technical information relating to your use of our website.

When you use our website, information may also be collected automatically, including:

• IP address
• browser and device information
• pages viewed
• referring websites
• interactions with our website
• cookies and similar technologies.

We generally do not need or seek sensitive personal information about customers.

Please do not provide sensitive personal information unless it is reasonably necessary for us to assist you.

How We Collect Personal Information

We may collect personal information when you:

• purchase something online or in store
• create an online customer account
• book a workshop, class or event
• join our email mailing list
• complete a website form
• contact us by email, telephone, social media or in person
• request a refund, return or exchange
• participate in a promotion or competition
• interact with our website.

We may also receive information from service providers that help us operate our business, such as Shopify, payment providers, delivery providers, booking platforms and email marketing services.

Where practical, we collect personal information directly from you.

How We Use Your Information

We may use personal information to:

• process and fulfil purchases
• arrange delivery or Click & Collect
• process payments
• provide receipts and order confirmations
• manage returns, exchanges and refunds
• manage customer accounts
• administer workshop and event bookings
• communicate important information about a booking or order
• respond to questions and customer service requests
• operate and improve our website
• maintain business and financial records
• prevent fraud or misuse of our services
• comply with legal and regulatory requirements
• understand how customers use our website and services
• send marketing communications where we have permission to do so.

We will only use personal information for purposes reasonably connected with the reason it was collected, unless you have consented to another use or we are otherwise permitted or required by law.

Online Purchases and Payments

Our online store is hosted through Shopify.

When you make an online purchase, Shopify and relevant payment providers may process information necessary to complete your transaction.

Sparrow & Jack does not ordinarily receive or store your complete credit or debit card details. Payment information is processed through the payment provider used at checkout.

Third-party service providers handle information in accordance with their own privacy policies and applicable laws.

Workshops, Classes and Events

When you book a workshop, class or event, we may collect information such as:

• participant name
• customer contact information
• booking details
• attendance information
• age or age range where relevant to an activity
• accessibility or participation information that you choose to provide.

We use this information to manage the booking, communicate with participants and safely deliver the activity.

Children and Young People

Some Sparrow & Jack workshops or events may be open to children or young people.

Bookings involving children should be made by a parent, guardian or responsible adult unless otherwise stated.

We aim to collect only the minimum information reasonably required to administer the activity.

Where appropriate, consent from a parent or guardian will be requested before using identifiable photographs or video of children for marketing or promotional purposes.

Parents or guardians may contact us if they have questions about information held about their child.

Photography and Video

We may occasionally take photographs or video during workshops, events or activities.

Where identifiable photographs or video are intended to be used for advertising, social media or promotional purposes, we will seek appropriate consent where reasonably required.

You may tell a member of our team if you do not wish to be photographed.

Different consent arrangements may apply when children or young people are involved.

Email Marketing

You may choose to receive news, workshop announcements, product updates, event information and other marketing communications from Sparrow & Jack.

We may use an email marketing provider, such as Klaviyo or another similar service, to manage these communications.

We do not intend to add people to our marketing list simply because they have made an enquiry or purchase unless they have consented to receive marketing or we are otherwise legally permitted to contact them.

Every marketing email will provide a way to unsubscribe.

You can also ask us to stop sending marketing communications by contacting us.

Unsubscribing from marketing does not prevent us from sending non-marketing communications that are necessary to complete an order, provide information about a booking or respond to an enquiry.

Cookies and Website Analytics

Our website uses cookies and similar technologies.

Cookies are small pieces of information stored on your device that help websites operate and understand how visitors use them.

Cookies may be used to:

• keep items in your shopping cart
• remember preferences
• operate website functionality
• understand website traffic
• improve the website
• measure the effectiveness of marketing
• prevent fraud and maintain security.

Shopify and other services integrated with our website may also use cookies or similar technologies.

You can usually control or disable cookies through your browser settings. Disabling some cookies may affect the way the website functions.

Third-Party Services

We use third-party providers to help operate Sparrow & Jack.

Depending on the services you use, these may include providers for:

• website hosting and ecommerce
• payment processing
• point-of-sale services
• email marketing
• workshop and event bookings
• shipping and delivery
• accounting
• website analytics
• social media and advertising.

We only provide these services with information reasonably necessary for them to perform their function.

Some providers may process or store information outside Australia.

Their handling of information is also governed by their own privacy policies and terms.

Overseas Storage and Processing

Some of the technology providers we use may store or process information in countries outside Australia.

For example, ecommerce, cloud, email marketing, analytics and payment services may operate international data infrastructure.

The countries in which information is processed can change depending on the service provider and its infrastructure.

Where Australian privacy laws apply to Sparrow & Jack, we will take reasonable steps required by law in relation to overseas handling of personal information.

Social Media

Sparrow & Jack may operate accounts on third-party social media platforms.

If you interact with us through a social media platform, that platform may collect information about you independently of Sparrow & Jack.

Information you post publicly may also be visible to other users.

We recommend reviewing the privacy settings and policies of the relevant platform.

How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

• password-protected systems
• restricted account access
• secure ecommerce and payment providers
• staff access controls
• appropriate business technology and security practices.

No electronic system is completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected or where we need to retain it for legal, tax, accounting, fraud prevention or business record-keeping purposes.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

Accessing or Correcting Your Information

You may contact us if you would like to:

• ask what personal information we hold about you
• request access to personal information
• correct information that is inaccurate or out of date
• update your contact details
• change your marketing preferences.

We may need to verify your identity before providing access to personal information.

In some circumstances, applicable law may permit or require us to refuse access. If this occurs, we will explain the reason where required.

Deleting Personal Information

You may ask us to delete personal information we hold about you.

There may be circumstances where we cannot immediately delete certain information, including where it needs to be retained for legal, taxation, accounting, transaction, fraud prevention or dispute-resolution purposes.

Where appropriate, information that is no longer required will be deleted or de-identified.

Privacy Complaints

If you have a concern about how Sparrow & Jack has handled your personal information, please contact us first.

Email: info@sparrowandjack.com

Postal address:

Sparrow & Jack
541 High Street
Northcote VIC 3070
Australia

Please provide enough information for us to understand and investigate your concern.

We will aim to respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies to Sparrow & Jack and you are not satisfied with our response, you may also be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Breaches

If we become aware of a data breach involving personal information, we will assess the circumstances and take appropriate steps to contain and respond to the breach.

Where Sparrow & Jack is subject to the Notifiable Data Breaches scheme and a breach is likely to result in serious harm, we will make notifications required by law.

Links to Other Websites

Our website may contain links to third-party websites.

Sparrow & Jack is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology or legal obligations change.

The current version will be published on our website with the date it was last updated.

Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

Sparrow & Jack
541 High Street
Northcote VIC 3070
Australia

Email: info@sparrowandjack.com