Shipping & Collection

Order Processing

We aim to prepare online orders as quickly as possible. Processing times may vary during busy periods, sales, public holidays and special events.

Once your order has been dispatched, you will receive confirmation using the contact details provided with your order where available.

Australian Shipping

Shipping costs and available delivery options will be displayed at checkout.

Delivery times provided by shipping carriers are estimates and may vary depending on your location and circumstances outside our control.

Express Shipping

Where express shipping is available, selecting an express service relates to the shipping method and does not necessarily reduce our order processing time.

Click & Collect

Where Click & Collect is offered, orders can be collected from Sparrow & Jack at:

541 High Street
Northcote VIC 3070

Please wait until you receive confirmation that your order is ready before coming to collect it.

You may be asked to provide your order confirmation or identification when collecting an order.

Incorrect Addresses

Customers are responsible for providing accurate delivery information. If you notice an error in your delivery address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Lost or Damaged Deliveries

If your order appears to be lost or arrives damaged, please contact us with your order details so we can investigate.

Nothing in this policy limits your rights under Australian Consumer Law.