Terms & Conditions

Welcome to Sparrow & Jack.

These Terms & Conditions apply to your use of the Sparrow & Jack website and purchases made through our online store.

By using this website or placing an order, you agree to these terms.

Products and Information

We make reasonable efforts to ensure product descriptions, photographs, pricing and availability are accurate.

Colours and appearance may vary slightly depending on screens, photography and the handmade or individual nature of some products.

We reserve the right to correct genuine errors in product information or pricing.

Pricing

Prices are displayed in Australian dollars unless otherwise stated.

Applicable taxes will be included or applied as required.

Shipping charges, where applicable, are displayed during checkout.

Orders

Submitting an order does not necessarily mean we have accepted it.

We may cancel or decline an order where, for example, an item is unavailable, there has been an obvious pricing or listing error, payment cannot be processed or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, the affected payment will be refunded.

Payments

Payments are processed through the payment methods available at checkout.

Payment information may be processed by third-party payment providers in accordance with their own terms and privacy practices.

Returns

Returns, exchanges and refunds are governed by our Returns & Refunds Policy and Australian Consumer Law.

Workshops and Events

Bookings for workshops, classes and events are also subject to our Workshop & Event Booking Terms and any additional conditions displayed on the individual event listing.

Intellectual Property

Unless otherwise stated, the content of this website, including Sparrow & Jack branding, text, photographs, graphics and other original material, is owned by or licensed to Sparrow & Jack.

Website content must not be reproduced or commercially used without permission except where permitted by law.

Third-Party Links and Services

Our website may contain links to or integrations with third-party websites and services. Sparrow & Jack is not responsible for the content or practices of third-party websites.

Privacy

Personal information is handled in accordance with our Privacy Policy.

Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Changes to These Terms

We may update these Terms & Conditions from time to time. The version published on our website will apply from the date it is published.

Contact

Sparrow & Jack
541 High Street
Northcote VIC 3070
Australia

Please contact us using the contact details provided on our website if you have questions about these terms.