Returns & Refunds

We hope you love your Sparrow & Jack purchase. If something isn’t quite right, please read our returns policy below.

Change of Mind

Full-priced items may be returned within 14 days of receiving or purchasing your order.

To be eligible for a change-of-mind return, items must be unused, unworn, unwashed and in their original condition, with all original tags and packaging attached.

Please contact us before returning an online order so we can provide return instructions.

Unless the item is faulty or otherwise covered by Australian Consumer Law, return postage costs are the responsibility of the customer.

Original shipping charges are not refundable for change-of-mind returns.

Sale Items

Sale items are final sale for change-of-mind purchases unless otherwise stated.

This does not affect your rights under Australian Consumer Law if an item is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee.

Faulty or Incorrect Items

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If you believe an item is faulty, damaged, incorrectly supplied or not as described, please contact us as soon as possible with your order details and, where helpful, photographs of the issue.

Depending on the circumstances and your rights under Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund.

Exchanges

Where stock is available, we may be able to arrange an exchange. Please contact us as soon as possible after receiving your order.

In-Store Purchases

The same change-of-mind conditions apply to eligible items purchased in store. 
The original invoice must be included with your return.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.

Contact

For returns or questions about an order, please contact Sparrow & Jack through our website or at info@sparrowandjack.com